Part 3: Smart service on the rise
In recent years, the term "smart services" has increasingly come to the fore and the demand for such services is growing steadily. Smart services are services that are improved through the use of digitalisation and automation and therefore offer greater benefits for customers. Examples include the use of chatbots for customer support, the provision of real-time data and information or the integration of smart technologies into services.
The future of smart services will be significantly shaped by advancing digitalisation and automation. More and more companies will utilise appropriate technologies to improve their services and increase customer benefits. It is also expected that demand for smart services will continue to rise as more and more people learn to appreciate the benefits of digital offerings.
Another important future trend for smart services is the topic of sustainability. Saving resources and thus reducing resource consumption is possible through the use of smart services. The ability to customise services to individual needs can also contribute to longer customer loyalty and thus to waste avoidance.
Furthermore, personalisation will be at the forefront in the future. The customisation of services to the individual needs of customers is becoming an issue for more and more companies. This can be done, for example, by companies using configurators or offering special requests. In this way, companies will be able to tailor their services even better to the needs of their customers and thus increase customer satisfaction.
The use of intelligent technologies will also increase. More and more companies will integrate smart technologies such as the Internet of Things (IoT) or augmented reality (AR) into their services in order to increase customer benefits. By using smart technologies, services can be made even more interactive and immersive, thereby increasing customer benefits.
Overall, it is clear that smart services will continue to play an important role in many industries in the future. Services can be made even more efficient and customer benefits can be increased through the use of digitalisation and automation as well as a focus on sustainability. However, companies that decide to use smart services should also consider the associated requirements and take appropriate measures.
DIANIUM Solution specialises in consulting, development, planning and implementation of projects in industry, the real estate sector and the hotel industry.
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